Our Team

Alexis Rivas - CEO

Alexis is the founder and CEO of BPO Innovations, a Guatemala based outsourcing firm specialized on Managed Services to national and international companies. He is a Managed Services Expert as well as the operational and strategic liaison for staff and customers alike...

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Richard Dekkers - Online Media Manager

Richard is the Online Media Manager for one of our Media teams. He was born and raised in the Netherlands where he went to a senior high that was specialized in business administration. After that he went to the University where, taking notice of his skills, he took a career in Business Informatics...

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Sonia Mérida - Online Media Manager

Sonia Mérida is the Online Media Manager for one of our media teams, a position that she earned due to her efficiency and skills. She is about to earn her degree in Clinical Psychology and Social Counseling and has been certified in different areas such as Leading and Motivating, Developing Employees...

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Edgar Cuellar - Online Media Team Captain

Edgar has been working with US professionals since his first job out of high school, as a customer service representative for Sears and Time Warner Cable. He took his first flight a few months after leaving there - to Moscow to study clinical psychology at People’s Friendship University...

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Lucy_Mendoza

Lucy Mendoza - Client Success Manager

Lucy is our Client Success Manager who is about to graduate with a Business Administration Degree. She is a certificated SalesForce.com Administrator and is currently getting a certification as Service and Operations Specialist. She is a perfectionist who likes to face challenges...

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Elisa Duarte - Team Lead

Elisa is the Team Captain of one of the Online Media teams. Her analytic and numerical abilities make her a perfect fit for the company’s gears. She is currently studying to become a Systems Engineer and has a preference for mathematics and especially for statistics since the results are more tangible...

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Fabiola Chum - Team Captain

Fabiola is a team captain in our CRM department which focuses on implementation, integration, development and design with Salesforce.com, She has vast experience in sales and customer service which has provided her the maturity and strategic vision needed to lead teams...

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Josue Osorio - Team Captain

Josue is a team captain in our CRM department which focuses on implementation, integration, development and design within Salesforce.com. He is analytical, organized and keen on business processes. He is an asset for many areas of the business due to his abilities with processes, technology...

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