"The NPS serves as a growth prediction tool. Businesses boasting higher NPS scores are generally positioned for above-average increases in revenue."
"Businesses that dominate in the Customer Experience (CX) realm have a track record of surpassing their competitors across revenue growth, profit margins, and customer retention rates."
"When customers part ways with a company, they don’t just take their business elsewhere; they can also tarnish the company’s reputation with their negative feedback"
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